Multiple studies have shown that customer service is essential for growing and maintaining businesses. According to Harvard Business
Review "When an airline responded to a customer’s tweet in five minutes or less, that customer was willing to pay almost $20 more
for a ticket on that airline in future months. Similarly, wireless customers were willing to pay a whopping $17 more per
month for a phone plan when they received a reply within five minutes."
It is essential for a business to remember that great customer service is about building and maintaining relationships.
According to Harvard Business Review "First, surprise customers by responding quickly, so that they feel someone is watching out for them. Even a simple
acknowledgement to buy time to diagnose the customer’s issue can drive future revenue. Second, don’t shy away from
responding to unhappy customers, even if you can’t immediately resolve their issue. Finally, even small gestures such as
having agents sign their names or initials creates immediate value for your business."
Having another perspective - one that takes into account both the customer and the business's point of view - is crucial to long-term growth and success. Our team can provide you with the attention, service, and feedback to strengthen your business's customer relations. We strive to provide constructive and creative solutions. We will work with you to ensure that you, your employees, and your customers are always 100% satisfied.
